Shipping & Delivery

• All Orders are Shipped with a Maximum Delivery time of 3-5 Business days While Orders Including International Water Cooling Products (Koolance,Danger Den,Hardware Labs,EK WaterBlocks) Have Maximum Shiipping Time Of Up   to 10 Business Days. Special water cooling orders usually take 5-7 Days to reach us here in Australia.
• All prices listed for each product on the website are for cash, and is not inclusive of any shipping charges or insurance.
• All Orders are shipped By Australian Air Express Up to 5KG Australia Wide($19.95).
• Orders also Can Be Shipped By Australia Post Express which Is Calculated In Checkout.
• While Most Items over 5kg are sent by Fastways And StarTrack Express.
• All Servers And Plasma TVs are Dispatched By StarTrack Express.
• We also Are Offering Australian Air Express Next Flight Delivery.( Same Day Delivery if Ordered Before 12PM Cut Off.).
• All International Orders Will Be Dispatched Using Australian Air Express International Service and United Parcel Service With all Internationa orders extra time can be needed for custom related documents to be prepared .

• Freight charges we quoted are inclusive of both shipping and insurance costs (insurance will only cover to the value of $1,500 per courier order) for the transit of goods shipped from US to the customer only. If customer require higher insurance cover they will need to formally request it with us and additional charges will apply (additional 5% on top of the normal cover amount).

• When shipping using couriers and paid by credit card payment, physical street address must be provided in your billing details so that we can still verify it.

• All shipping addresses must have complete contact details that can be verified by a phone number (as listed in the Whitepages).

• We do not ship orders to a third party, unless JPCS can fully verify all the addresses and contact details as we required.

• Delivery to work or non residential addresses must be accompanied with full verifiable details such as company name, address, phone number and contact name.

• The customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts may cost extra and may be passed on to customer if delivery address is unattended.

• In the event of a refund, any shipping and insurance charges are not refundable unless it is genuinely our fault.

• The customer is responsible for all extra freight charges, which include redelivery, redirection, refused shipments and incorrectly given delivery details.

• Customers can track their order using the consignment numbers given in your email confirmation and delivery status can be tracked via the courier's website

• Shipping charges are calculated by the cubic size or its dead weight, whichever is more.

Privacy & Security

• JPCS is highly committed in complying with the Australian and international privacy laws and to protect our customers privacy.

• JPCS collects details from its customer for the sole purpose of processing the customer’s order more efficiently and to allow customers to fully experience and benefit our online ordering features.

• Creditcard details are not stored or processed online at the time of ordering, JPCS will always call to confirm the customers credit card over the phone never via email.

• We reserve the right to cancel any international order which requests manual credit card payment processing as requested payment method.

• JPCS does not disclose, sell or trade any collected information of its customers to any third parties other than those used to verify the order, such as banks or the financial issuer of creditcard.

• JPCS does not disclose any information about our suppliers to anyone unless it is deemed necessary.

• JPCS will use email and SMS whenever possible to keep customer informed of their order status

Returns & Replacements

• Address for returning products courier :

JP Computer Solutions- Service
Returns Department
119 Edward Street
Ayr.QLD.4807

• Customers must first apply for a return authorisation (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling our 07 47835517/2 extension 3 to obtain the return authorisation number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.

• Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, JPCS is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.

• Please select your goods carefully before placing your order or ask for our written advice by placing a product inquiry before purchasing as we do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatible or unsuitable goods. Returns under this category will be at JPCS discretion and may attract a restocking fee which is fixed at the current market value less 20%.

• We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless its for a warranty claim.
• There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations. All creditcard surcharges are non-refundable.

• We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty under the warranty terms.

Ordering & Cancellations

• All prices quoted on the website are inclusive of GST, but does not include delivery, and is based on payment by either Cash, EFTPOS, Money Order or Direct Deposit. Credit card payment will incur 3% surcharge for VISA/MasterCard and 5% for Diners/AMEX cards.

• All products advertised do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $75/hour.

• As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by JPCS staff either by email, phone or in person.

• All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock (stock with order only status) at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer rebate or reimbursement of price differences in this situation.

• Cancellation of orders involving a computer system that is already built, will be charged a 20% restocking fee. This is to cover for our time and depreciation of opened goods.

• Cancellation of any order in part or full, that has been either partly or fully paid, will result in a minimum 20% deduction from the total order amount to be refunded.

• Cancellation of specially ordered Liquid Cooling items will result in a minimum 25% deduction (or otherwise requested) of the order value.

• Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer liable for all shipping and handling charges.

• JPCS reserve the right to cancel any order that is ready for customer to pickup/for delivery after 5 working days of non payment or non contact by customer. Any deposits paid will be forfeited by customer.

• JPCS will cancel any direct deposit orders Not paid within 5 working days.

BackOrders

• Backorders For Products available inside Australia and available At our Disributors have a deivery Time of 3 to 5 days

• Any Backorder involving Liquid cooling Products (Koolance,Danger Den,Hardware Labs,EKWaterblocks) Have a delivery time of up to 21 Days.With these orders patience is required as the delivery Time is compteley out of our hands Until it reaches Australia.

Updating Account Information
• Customers are welcomed to update their details so we have updated details in case of a return Authorisation

• Customers are also to action repeat orders as well newsletter subscription which includes Promotional deals.

• Repeat Customers or loyalty group receive discounts as well,so its important to keep contact details up to date

Regards,

JPCS