Returns & Replacements
 

• Address for returning products courier :

JP Computer Solutions- Service
Returns Department
119 Edward Street
Ayr.QLD.4807

• Customers must first apply for a return authorisation (RA) on our website before returning any product. In the case where access to our website is not available, customer can always contact our support team by calling our 07 47835517/2 extension 3 to obtain the return authorisation number. When returning a product, it must be returned with the RA number clearly visible outside the packaging. Product returned without an RA number will be rejected. Any returns outside of warranty claims, are subject to our prior approval.
 

• Within ACCC guidelines for the refund of goods under warranty, if the goods returned have had a fair amount of use, JPCS is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice. For purposes when calculating depreciation, lifetime warranty products will be based on 5 years.

• Please select your goods carefully before placing your order or ask for our written advice by placing a product inquiry before purchasing as we do not accept returns for refunds, credit or exchanges based on change of mind, incorrectly ordered, incompatible or unsuitable goods. Returns under this category will be at JPCS discretion and may attract a restocking fee which is fixed at the current market value less 20%.

• We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process. Returns of software or games will not be accepted unless its for a warranty claim.
 • There will be no credit or refund given on the price difference of the ordered items due to price drops once the product has been processed and shipped out. Prices of computer parts are volatile and we do not control the price fluctuations. All creditcard surcharges are non-refundable.

 • We do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones, unless the item is faulty under the warranty terms.

 Ordering & Cancellations
 

 • All prices quoted on the website are inclusive of GST, but does not include delivery, and is based on payment by either Cash, EFTPOS, Money Order or Direct Deposit. Credit card payment will incur 3% surcharge for VISA/MasterCard and 5% for Diners/AMEX cards.

• All products advertised do not include the cost for any installation or troubleshooting compatibility issues. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $75/hour.

• As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by JPCS staff either by email, phone or in person.

• All prices are subject to change without notice. By placing the order, the customer has agreed to pay the prices as listed on the order form at the time the order was originally submitted. However we reserve the right to increase/reduce the price for items that are not in stock (stock with order only status) at the time of ordering as final/latest pricing can only be confirmed at the time of purchase from our supplier. For all other items that are in stock or order that is already completed, the price will remain as is, we will not offer rebate or reimbursement of price differences in this situation.

• Cancellation of orders involving a computer system that is already built, will be charged a 20% restocking fee. This is to cover for our time and depreciation of opened goods.

• Cancellation of any order in part or full, that has been either partly or fully paid, will result in a minimum 20% deduction from the total order amount to be refunded.

• Cancellation of specially ordered Liquid Cooling items will result in a minimum 25% deduction (or otherwise requested) of the order value.

• Cancellation must be informed as soon as possible, any cancellation after a product has been packed and shipped out will result in the customer liable for all shipping and handling charges.

• JPCS reserve the right to cancel any order that is ready for customer to pickup/for delivery after 5 working days of non payment or non contact by customer. Any deposits paid will be forfeited by customer.

• JPCS will cancel any direct deposit orders Not paid within 5 working days.